Custom Domain Setup
Connect a domain you own — apex or subdomain.
Ploy supports custom domains for all published sites. You can connect an apex domain (e.g. yourdomain.com) or a subdomain (e.g. docs.yourdomain.com). Ploy handles SSL certificate provisioning automatically.
Quick Setup (Automatic)
Ploy integrates with Entri for one-click domain setup. If your registrar supports it, you can connect your domain without manually editing DNS records.
- Go to Site Settings in the Ploy dashboard.
- Click Add Domain and enter your domain.
- Choose Automatic Setup (where available) and follow the Entri flow.
- Ploy will configure DNS and provision SSL automatically.
Manual DNS Setup
If automatic setup isn't available for your registrar, configure DNS manually:
For Apex Domains (yourdomain.com)
Add the following DNS records at your registrar:
| Type | Name | Value |
|---|---|---|
A | @ | Provided by Ploy (check your dashboard) |
AAAA | @ | Provided by Ploy (check your dashboard) |
CNAME | _acme-challenge | Provided by Ploy (check your dashboard) |
For Subdomains (e.g. docs.yourdomain.com)
| Type | Name | Value |
|---|---|---|
CNAME | docs | Provided by Ploy (check your dashboard) |
CNAME | _acme-challenge.docs | Provided by Ploy (check your dashboard) |
DNS configuration varies by your DNS provider. Your DNS provider is often where you registered your domain, but may not necessarily be your current DNS provider (example). During Custom Domains setup in Ploy, we will auto-detect well known DNS providers for your domain and help you with automated setup where available. Here are quick links for common DNS providers:
- Cloudflare — Manage DNS records in the Cloudflare dashboard. Make sure to set proxy status to "DNS only" (gray cloud).
- GoDaddy — Add records in the DNS Management section of your domain settings.
- Namecheap — Navigate to Manage DNS in your Domain List management panel.
- Porkbun — Edit DNS records from the domain management page.
- AWS Route 53 — Create a new record set in the hosted zone for your domain.
- Google Cloud Run DNS — Add a resource record set on your Cloud DNS zones page.
SSL Certificates
SSL certificates are provisioned automatically after DNS verification of the `_acme-challenge` records. This typically takes a few minutes but can take up to 24 hours for DNS propagation.
Tip: If SSL isn't issuing, make sure your DNS records are correct and have propagated. You can check propagation status with tools like
digor online DNS lookup tools.
Troubleshooting
- DNS stuck on "Pending" — DNS propagation can take up to 48 hours. Verify your records are correct and wait.
- SSL not issuing — Ensure DNS records point to Ploy's servers (not another host). If using Cloudflare, set proxy status to "DNS only."
- Redirect loops — If using Cloudflare with "Flexible" SSL mode, switch to "Full (strict)" or "DNS only" proxy mode.
- "Too many redirects" error — Disable any redirect rules at your registrar/CDN that conflict with Ploy's hosting.
- Connected to the wrong site or workspace — If you just connected a domain to the wrong organization, workspace, or site, open Site → Hosting → Domains in the dashboard, click the overflow
···menu next to the domain, and Remove domain. Then re-add it from the correct workspace or site.
Running Ploy alongside another site?
If you already have a site on Webflow (or another host) and want to serve Ploy-built pages at specific paths on the same domain, see Domain Routing Rules — Ploy acts as a reverse proxy, serving your pages directly and forwarding everything else to your existing site.
What's Next?
- Go live — Follow the Publishing & Deploys guide to publish your site.
- Hybrid setup — Use Routing Rules to serve Ploy pages alongside an existing site.
- Troubleshoot — Check the FAQ & Troubleshooting page for more common issues.
- Need help? — Email support@runploy.com for DNS and domain issues.