FAQ & Troubleshooting

The issues new users hit most in the first 24 hours.

Getting Access

How do I get an invite code?

Ploy is currently in preview. Join the waitlist and we'll reach out when your spot opens up. If you've already signed up but haven't received access, email support@runploy.com.

Can I add team members to my workspace?

Team collaboration features are coming soon. Currently, each workspace supports one user. Contact support if you need multi-user access.

Custom Domains

My DNS is stuck on "Pending"

DNS propagation can take up to 48 hours. Common fixes:

  • Verify your DNS records match exactly what's shown in the Ploy dashboard.
  • If using Cloudflare, make sure the proxy status is set to "DNS only" (gray cloud icon).
  • Flush your local DNS cache: sudo dscacheutil -flushcache (macOS) or ipconfig /flushdns (Windows).
  • Check propagation with an online tool like whatsmydns.net.

SSL certificate isn't issuing

SSL is provisioned automatically after DNS verification. If it's not working:

  • Ensure your DNS records point to Ploy's servers, not another host.
  • If using Cloudflare, switch SSL mode to "Full (strict)" — "Flexible" mode causes conflicts.
  • Wait up to 1 hour after DNS verification for the certificate to issue.

I'm getting redirect loops

This usually happens when Cloudflare's SSL mode is set to "Flexible." Solutions:

  • Switch Cloudflare SSL mode to "Full (strict)".
  • Or set Cloudflare proxy to "DNS only" (gray cloud).
  • Disable any page rules or redirect rules at your registrar that might conflict.

Sites & Publishing

My site isn't updating after I publish

  • Clear your browser cache or open the site in an incognito window.
  • Check the Deploys panel to confirm the latest deploy succeeded.
  • If using a CDN (like Cloudflare), purge the cache.

Can I roll back to a previous version?

Yes. Open Deploys in the site dashboard, find the version you want, and click Promote. Rollbacks are instant.

How do I delete a site?

Go to the site's settings and select Delete Site. This action is permanent and cannot be undone — all deploys and content will be removed.

Korra & AI

Korra isn't making the changes I want

Try being more specific with your request:

  • Instead of "make it better" → "Add more whitespace between sections and increase the heading size."
  • Reference a specific page or section: "On the pricing page, change the CTA to 'Start Free Trial'."
  • Provide visual references: "Make the hero look like stripe.com's homepage."

Can Korra write custom code?

Yes. Korra can write and modify React components, Tailwind styles, and Astro pages. She handles all the implementation — you describe what you want in natural language.

Integrations

My integration disconnected

Integration tokens can expire. Go to Settings → Integrations, find the disconnected service, and click Reconnect. You'll need to re-authorize with the service provider.

I connected GA4 but Korra can't see my data

  • Verify you authorized the correct Google account (the one with GA4 access).
  • Make sure you selected the right GA4 property during setup.
  • Try disconnecting and reconnecting the integration.

Migrating from Another Host

Can I import my existing site?

Yes. Use Ploy's site cloning feature — paste your current site URL and ask Korra to clone it. She'll import the design, content, and structure, and extract your brand design system.

Will cloning copy my dynamic content?

Cloning captures the rendered HTML at the time of import. Dynamic content (CMS-driven pages, user-generated content, API data) will be imported as static content. You can then update it in Ploy or reconnect your CMS via integrations.

Still Need Help?

Email support@runploy.com for anything not covered here. Or just ask Korra — she can help with most issues directly from the dashboard.