Notifications

Know when a chat finishes or needs your answer.

Ploy tells you when Ploy's Agent finishes work or needs your input. You choose where those alerts reach you.

In the app

Select the bell at the bottom of the sidebar to see recent notifications, including invitations you can accept.

Browser alerts and email

Open your account Settings, then Notifications.

  • Browser notifications: get a desktop alert when a chat finishes or needs your input. Choose Send test to check it works.
  • Email notifications: get agent updates by email across all your workspaces. Reply to an email to send a message to Ploy's Agent.
  • Form submissions, Onboarding, and Marketing emails have their own switches. Each switch covers your whole account, including workspaces and sites you add later. Form submissions emails reach you only for sites that include your email in their recipient list. Onboarding covers getting-started tips after you create your first workspace. The closing product feedback survey is sent either way.

Workspace emails

In workspace Settings, then Notifications:

  • Reports and recommendations: workspace digests and assessment reports for this workspace. Turn it off to stop both for this workspace.
  • Accept email triggers (owners and admins only): gives the workspace a private email address. Email it from your verified account to start a chat. It is off by default.

What's Next?